1. The cancellation window
You can cancel a confirmed booking from your My Bookings page any time before the slot starts. What you get back depends on how much notice you give.
> 24 hours before slot: full refund, including every add-on and the 18% GST portion.
≤ 24 hours before slot: not refundable — the partner has already blocked the room and turned other bookings away.
No-show / after slot start: not refundable.
2. How to cancel
- Sign in on myprivatetheatre.com.
- Go to My Bookings and open the booking you want to cancel.
- Hit the Cancel button and confirm — it triggers the refund automatically.
If the button isn't visible (occasionally happens for older bookings created before we shipped this flow), write to the address on our Contact Us page with your booking id and we'll process it manually within one working day.
3. When the money lands
Once you cancel, we ask Razorpay to reverse the charge immediately. From there:
- UPI: back in your bank account within 1–3 working days.
- Debit / credit card: back on your card within 5–7 working days, depending on your card issuer.
- Netbanking / wallets: back within 3–5 working days.
Your booking page shows the refund status live — INITIATED as soon as we ask Razorpay, then COMPLETED once the money is out of our aggregator and on the way to your bank.
4. Partner-initiated cancellations
If a partner has to cancel your confirmed booking — power outage, emergency maintenance, force majeure — you always get a full refund even if you were inside the 24-hour window. Where possible we'll also help you rebook a comparable slot at another venue on the platform.
5. Add-ons (cakes, decorations, extras)
Add-ons are refunded together with the room. If the partner has already sourced a perishable add-on (cake made to order the day before, for instance) and you cancel inside 24 hours, that specific add-on line remains non-refundable. The room portion follows the standard rule above.
6. Rescheduling instead of cancelling
We're happy to move a booking to a different date or slot at the same venue at no charge — provided you ask more than 24 hours before the original start. Inside that window, a reschedule is treated as a cancellation + rebook.
7. Disputes & chargebacks
If something goes wrong at the venue (the room wasn't ready, the setup wasn't what you paid for), please open a support ticket via Contact Us within 48 hours of the slot. We work with the partner and Razorpay to resolve it. Filing a chargeback before contacting us delays the resolution because the chargeback locks the transaction while the bank investigates.
8. Contact
Anything unclear? Reach us any time via Contact Us. We respond within a working day.